Entries by Phil_D

Self pay healthcare accounts should be self pay collection accounts. Your how to guide to self cure.

As the world of collections changes and healthcare has taken over as the primary business line over credit cards the way we do collections has changed also. Self Pay healthcare is defined as “Self–paying is a term used to describe someone who choose to pay for their treatment directly rather than using private health insurance. […]

Your clients reputation is at stake! How do you protect it?

Online reputation is everything today. No-one really ask live people for references any more they look at various sites online to see reviews and complaints. Ripoffreport.com and pissedconsumer.com as well as Google.com are the new reference providers to the web save consumer. The problem is when you as a collection provider get a complaint in […]

Q: Why are you holding your company back? A: Its your limitations, the ones you set for yourself and your staff.

Where did you get these limitations from?  Unfortunately you were taught these limitations by your bosses, the industry and your even your mentors. From the first day you entered the industry people told you what you can’t do or what was not allowed by regulations and seldom have they told you WHAT TO DO. And […]

Did the birth of the “consumer” and the death of the “debtor” kill the debt collection industry?

As the debt collection industry has tried to be more consumer friendly we changed our vocabulary from “debtor” to “consumer”. How has that also changed the industries mindset? Is it a good thing? I think not. It was hard for me to change my vocabulary a couple years ago but it was willingly I did […]

Knowledge is like manure. It’s no good unless it’s spread around.

As a consultant and thought leader in the debt collection industry, I spread lots of manure I mean knowledge around the industry. But just like manure helps many plants to grow and flourish, so does knowledge in the collection industry. Does your company need some fertilizer? As a consultant to the ARM industry, it amazes […]

4 Things I Find In My Consulting Practice In Almost Every Engagement.

As a consultant I find the same 4 things are lacking or missing at almost every engagement. 1. Training and development programs and scorecards 2. Automation of processes 3. Clear communication from management to staff of goals 4.The right people in the right jobs These things seem to be lacking or non existent in most […]