The debt collection industry has changed drastically over the last 40 years and today one of my clients biggest issues are hiring and retention of good staff. The biggest issues I see in my consulting practice is my clients constant staff turnover. That’s why I have expended so much time finding and designing solutions to […]
This author has yet to write their bio.Meanwhile lets just say that we are proud Phil_D contributed a whooping 31 entries.
Entries by Phil_D
Whether its the negotiation of a bad debt, debt settlement or salary raise there are several ways to succeed and fail in the negotiation process. It’s one thing to lose a deal because you were just far too hard in the negotiation but sometimes the other side is even rejecting your reasonable offers. When genuine […]
Following Hurricanes Irma and Harvey many debt collection agencies and many other call centre operations have been disrupted. Yes most had or have a disaster plan and can move seats to another location or maybe another city but this is past a weather disaster, it is actually a much bigger problem for the agencies and […]
Well I have been on the island most of 2017 and it continues to amaze me how many advantages their are and how many roadblocks that exist at the same time. From a business point of view the final results are tremendous but the daily struggle is both difficult and daily. The good thing is […]
Whether its the negotiation of a bad debt, debt settlement or salary raise there are several ways to succeed and fail in the negotiation process. It’s one thing to lose a deal because you were just far too hard in the negotiation. But sometimes the other side is even rejecting your reasonable offers. When genuine […]
What is it that makes a great negotiator? Why does one person always outperform the others in the staff? Its their personality! Many articles and books have been written about how to negotiate more effectively but the advice they offer is often difficult to apply. Research in personality traits provides help in predicting an individual’s ability […]
This is a quote from the movie “Untouchables” and in one part of the movie they were talking about being able to find cops who were not corrupt. Today many creditors, collection agencies and law firms are having trouble with staffing for many reasons, one of the biggest is employees come with too many bad […]
Anatomy Of A Call Centre Worker In Jamaica The island of Jamaica in the Caribbean houses the largest group of English speaking call centre workers in the Caribbean. The number 2 business in Jamaica is Call centres. Tourism is the number 1 industry but there are an estimated 150,000 call centre workers on the island […]
In a way this should be the motto of all debt collectors. When I started as a bill collector in the late 1970’s one of the first things I was taught by GC Services was that it was a numbers business. I was told I could expect that only X% of the accounts would pay […]
The debt collection industry is designed to contact the consumers and disposition the accounts. If the consumer was convinced to pay the account ,that is the desired disposition but no matter if the the disposition is deceased, bankrupt or other statuses the purpose of the contact is to disposition the account. So what are the […]
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