The collection industry has always had a bad reputation and in the beginning it was well deserved in my opinion. In one of my interviews I spoke with Harvey Vengroff about the early days here is an excerpt from that interview in 2013. Next he told a story about work releases from the local jail and hiring […]
This author has yet to write their bio.Meanwhile lets just say that we are proud Phil_D contributed a whooping 10 entries.
Entries by Phil_D
As the world of collections changes and healthcare has taken over as the primary business line over credit cards the way we do collections has changed also. Self Pay healthcare is defined as “Self–paying is a term used to describe someone who choose to pay for their treatment directly rather than using private health insurance. […]
As a consultant to the debt collection industry I get to see many different companies and law firms do this business and it amazes me just how many owners/managers are hindering their staffs growth. The limits of any group are created by the person at the top and often that person has created a ceiling […]
Online reputation is everything today. No-one really ask live people for references any more they look at various sites online to see reviews and complaints. Ripoffreport.com and pissedconsumer.com as well as Google.com are the new reference providers to the web save consumer. The problem is when you as a collection provider get a complaint in […]
Lighthouse Consulting wants every collection provider to make an effort to not only clean up their online reputation but actually create good reviews. And best of all we have a cost efficient way to do it. There are two parts to reputation management the first is to quickly respond to and negative reviews and second […]
Where did you get these limitations from? Unfortunately you were taught these limitations by your bosses, the industry and your even your mentors. From the first day you entered the industry people told you what you can’t do or what was not allowed by regulations and seldom have they told you WHAT TO DO. And […]
As the debt collection industry has tried to be more consumer friendly we changed our vocabulary from “debtor” to “consumer”. How has that also changed the industries mindset? Is it a good thing? I think not. It was hard for me to change my vocabulary a couple years ago but it was willingly I did […]
Since 2007 I have seen the decline of the skill set of debt collectors in the US and it is at an all time low today. As a consultant to the ARM industry I see this daily and I have several ways to deal with the problem. When the economy was really pumping in 2005-2007 […]
As a consultant and thought leader in the debt collection industry, I spread lots of manure I mean knowledge around the industry. But just like manure helps many plants to grow and flourish, so does knowledge in the collection industry. Does your company need some fertilizer? As a consultant to the ARM industry, it amazes […]
As a consultant I find the same 4 things are lacking or missing at almost every engagement. 1. Training and development programs and scorecards 2. Automation of processes 3. Clear communication from management to staff of goals 4.The right people in the right jobs These things seem to be lacking or non existent in most […]
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