As a consultant to the debt collection industry one of my duties is to create and perform collector training classes. I have been doing this for many years and a few years ago I came to a realization which lead me to change my training. It was hard to get collectors to embrace this new […]
This author has yet to write their bio.Meanwhile lets just say that we are proud Phil_D contributed a whooping 17 entries.
Entries by Phil_D
Ok what does the recent 9-0 Supreme court decision in Henson V Santander https://www.supremecourt.gov/opinions/16pdf/16-349_c07d.pdf mean for the debt collection and especially the debt purchase industry? It means it could be the wild west. Does it mean that a convicted felon in N.Y. can buy a spreadsheet of debt for $5k and collect it as first […]
Well its been another month in paradise and here is what is going on with Lighthouse Consulting Jamaica and Phillip Duff its CEO. It was a wet week in May on the island which lead to heavy flooding. Most of the interior of the island received hurricane volumes of rain for a 4-5 day period […]
Well first of all I do not suggest you try to skin a rabbit thats alive so don’t send me letters. But there some meaning in this statement like many folk sayings across the US. If you are in the debt collection industry this relates to your business like this. The biggest change in the […]
As a consultant to the debt collection industry I spend lots of time looking at other peoples businesses and telling them what they are doing wrong. Its quite a balancing act to tell a successful business owner how they have screwed up. It has always reminded me of the old statement about a elephant in […]
Well as always after a major conference I recap MY experiences and share them with you. Well the Spring 2017 edition started with a great reception on Wednesday night in Orlando Fl. The JW Marriott is a great hotel though it is quite pricey. It seems as most of the attendees were staying on the […]
PRESS RELEASE June 1, 2017 Phillip W. Duff, President and Chief Executive Officer of Lighthouse Consulting, is pleased to announce the appointment of Karl Graham as Vice President of Caribbean Operations. Mr. Graham has a long history of Call Center success in the United States and the Caribbean having worked in executive positions for major […]
The collection industry has always had a bad reputation and in the beginning it was well deserved in my opinion. In one of my interviews I spoke with Harvey Vengroff about the early days here is an excerpt from that interview in 2013. Next he told a story about work releases from the local jail and hiring […]
As the world of collections changes and healthcare has taken over as the primary business line over credit cards the way we do collections has changed also. Self Pay healthcare is defined as “Self–paying is a term used to describe someone who choose to pay for their treatment directly rather than using private health insurance. […]
As a consultant to the debt collection industry I get to see many different companies and law firms do this business and it amazes me just how many owners/managers are hindering their staffs growth. The limits of any group are created by the person at the top and often that person has created a ceiling […]
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