Entries by Phil_D

Do You Need A Better Solution To Your Labor Issues?

The debt collection industry has changed drastically over the last 40 years and today one of my clients biggest issues are hiring and retention of good staff. The biggest issues I see in my consulting practice is my clients constant staff turnover. That’s why I have expended so much time finding and designing solutions to […]

5 Reasons Good Deals Get Rejected

Whether its the negotiation of a bad debt, debt settlement or salary raise there are several ways to succeed and fail in the negotiation process. It’s one thing to lose a deal because you were just far too hard in the negotiation but sometimes the other side is even rejecting your reasonable offers.  When genuine […]

Lighthouse Consulting’s Jamaican Call Centres Provide Disaster Assistance To Hurricane Stricken Collection Agencies in the USA

Following Hurricanes Irma and Harvey many debt collection agencies and many other call centre operations have been disrupted. Yes most had or have a disaster plan and can move seats to another location or maybe another city but this is past a weather disaster, it is actually a much bigger problem for the agencies and […]

My Life In Jamaica Continues

Well I have been on the island most of 2017 and it continues to amaze me how many advantages their are and how many roadblocks that exist at the same time. From a business point of view the final results are tremendous but the daily struggle is both difficult and daily. The good thing is […]

5 Reasons Good Deals Get Rejected

Whether its the negotiation of a bad debt, debt settlement or salary raise there are several ways to succeed and fail in the negotiation process. It’s one thing to lose a deal because you were just far too hard in the negotiation. But sometimes the other side is even rejecting your reasonable offers. When genuine […]

How Do You Pick Out The Great Negotiators In Your Staff? By Their Personality Traits Of Course.

What is it that makes a great negotiator? Why does one person always outperform the others in the staff? Its their personality! Many articles and books have been written about how to negotiate more effectively but the advice they offer is often difficult to apply. Research in personality traits provides help in predicting an individual’s ability […]

If Your Afraid Of Getting A Bad Apple Don’t Go To The Barrel Go Directly To The Tree

This is a quote from the movie “Untouchables” and in one part of the movie they were talking about being able to find cops who were not corrupt. Today many creditors, collection agencies and law firms are having trouble with staffing for many reasons, one of the biggest is employees come with too many bad […]