What is it that makes a great negotiator? Why does one person always outperform the others in the staff? Its their personality! Many articles and books have been written about how to negotiate more effectively but the advice they offer is often difficult to apply. Research in personality traits provides help in predicting an individual’s ability […]
This author has yet to write their bio.Meanwhile lets just say that we are proud Phil_D contributed a whooping 26 entries.
Entries by Phil_D
This is a quote from the movie “Untouchables” and in one part of the movie they were talking about being able to find cops who were not corrupt. Today many creditors, collection agencies and law firms are having trouble with staffing for many reasons, one of the biggest is employees come with too many bad […]
Anatomy Of A Call Centre Worker In Jamaica The island of Jamaica in the Caribbean houses the largest group of English speaking call centre workers in the Caribbean. The number 2 business in Jamaica is Call centres. Tourism is the number 1 industry but there are an estimated 150,000 call centre workers on the island […]
In a way this should be the motto of all debt collectors. When I started as a bill collector in the late 1970’s one of the first things I was taught by GC Services was that it was a numbers business. I was told I could expect that only X% of the accounts would pay […]
The debt collection industry is designed to contact the consumers and disposition the accounts. If the consumer was convinced to pay the account ,that is the desired disposition but no matter if the the disposition is deceased, bankrupt or other statuses the purpose of the contact is to disposition the account. So what are the […]
I have been called many things in my career and crazy was included. I have always looked at problems differently even when I was a child. My first job at age 15 was in a donut shop and I told the owner on the second day of my employment that he should move the machines […]
As a consultant I have my finger on the pulse of the debt collection industry but even a layman can see that hiring staff is the biggest hurdle in the US today. The $12-$15 hourly employee in the US is a difficult group to hire and train. First they really don’t want an entry level […]
Well its July in the Caribbean and its hot, not as hot as it’s been in the Western US but it is hot. In Jamaica air conditioning is a luxury not a expectation. Homes here traditionally have AC units only in the bedrooms. Most locals have no AC as electricity is one of the more […]
When I first began helping my clients open up their collection offices in Jamaica it became apparent that that the obvious is often hidden. The problem its hidden from us by our own prejudices and things we have always been told. About a year ago a girl on the island said to me in answer […]
As a consultant to the debt collection industry one of my duties is to create and perform collector training classes. I have been doing this for many years and a few years ago I came to a realization which lead me to change my training. It was hard to get collectors to embrace this new […]
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