SECTORS WE SERVE
Lighthouse Consulting has been the premier operational consultant to the financial sector, since 2003. Lighthouse has been helping banks, creditors, debt buyers, collection agencies, law firms and vendors to these sectors to create better processes, increase production and decrease costs as well as training and development plans for the entire company
Lighthouse Consulting helps debt collection companies operate at their highest possible level while reducing the costs to operate. Using decades of experience in the debt collection industry Lighthouse Consulting can review a collection operation and find hidden improvements.
The primary focus of Lighthouse Consulting’s engagements is to help the operator increase profits so the improvements should quickly pay for themselves. By creating increased production and reducing costs to collect, the consulting creates profits.
Yes. Compliance is part of everything we do in the debt collection business so Lighthouse is very experienced in compliance solutions that create complete compliance and control the cost of same.
Yes, many of our clients have come to us to help them grow their operation or to sell the operation. We have found that many operators find a ceiling that impedes their growth. Lighthouse Consulting over the past decades has helped many clients to break thru their ceiling and obtain the requested growth.
News and Education
2019 Trans Union Report States Staffing and Retention As Biggest Challenge For Collection Agencies. At The Same Time Jamaican Call Centers Post Positive Staffing Reports and Double Growth in 2019.
The top challenge for a third party collection agencies is “Employee Recruitment and Retention” according to a 2019 Trans Union report. The second biggest challenge is “Establishing Consumer Contact.” The TU report also stated “Staffing and turnover is a key challenge. A front-line collector is an entry-level position. There is lots of churn because
Well the tax season is upon us for 2020. The time when most collection agencies and debt buyers reap the highest profits during the year. So when will the debtors begin to get their tax returns in the mail or by direct deposit is what all of you want to know. Well below is a
Global outsourcing has been around for many years and the BPO (Business Process Outsourcing) model has evolved in recent years to include many different delivery methods but the driving force is always better labor at cheaper costs. In recent years the trend is to nearshore VS offshore due to many factors. What is Nearshore? Nearshore
I am so sure of the quality of the workers In Jamaica I will offer you a guarantee that the staff working for your project will meet or beat their counterparts in the US, Canada and the UK. I have been living in Jamaica and helping US, Canadian and UK businesses set up their own