SECTORS WE SERVE
Lighthouse Consulting has been the premier operational consultant to the financial sector, since 2003. Lighthouse has been helping banks, creditors, debt buyers, collection agencies, law firms and vendors to these sectors to create better processes, increase production and decrease costs as well as training and development plans for the entire company
Lighthouse Consulting helps debt collection companies operate at their highest possible level while reducing the costs to operate. Using decades of experience in the debt collection industry Lighthouse Consulting can review a collection operation and find hidden improvements.
The primary focus of Lighthouse Consulting’s engagements is to help the operator increase profits so the improvements should quickly pay for themselves. By creating increased production and reducing costs to collect, the consulting creates profits.
Yes. Compliance is part of everything we do in the debt collection business so Lighthouse is very experienced in compliance solutions that create complete compliance and control the cost of same.
Yes, many of our clients have come to us to help them grow their operation or to sell the operation. We have found that many operators find a ceiling that impedes their growth. Lighthouse Consulting over the past decades has helped many clients to break thru their ceiling and obtain the requested growth.
News and Education
So it’s not just saying you are going to start using multichannel collection strategies its how do they fit into your companies culture and operational channels. How do they match your technology? How do they fit into your collectors bonus plan? All of these channels must integrate with your staff not just your technology to
It’s been known to strike fear into the hearts of even tough, smart, seasoned collection managers. At best, it’s an extremely unsettling business experience requiring too much time, too much money and too much patience; at worst, it’s every manager’s most dreaded task — INTERVIEWING JOB APPLICANTS. It may very well be the reason muscle
As a consultant to the debt collection industry for the last 20 years I see the same issues over and over and the mentality of “this is the way we do it” has been the worst offender and the best money maker for my company. When did you last say it? Are you ready to
Just like an animal, a debtor will try to get away from the pressure rather than deal with it. Just like an animal will run when they face something they do not know how to deal with, a debtor will hang up the phone to avoid the conversation. The debtor does not know how to