Welcome to the Lighthouse Assessment Tool

Date*
MM slash DD slash YYYY
Name*
First Last
Company Name
Title
Website
Email*
Business Phone
What type of collections does your orginization do?
- first party
- third party
- legal
How many staff do you employ?
- less than 20
- between 20-50
- between 50-100
- over 100
How many staff members are task with a collection process including admin staff
How long have you been in business?
- less than 5 years
- between 5-10 years
- more than 10 years
What collection software do you use?
What is the system of record for all collections files?
How many Full time IT staff do you have doing collections work?
- less than 2
- between 2-6
- over 6
How well do you feel you use the software?
- very well
- fair
- needs improvement
- badly

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Who is the CEO, Managing partner or owner? include a brief bio of this person or persons
Explain your skip process during the first 21 days after placement.
Include the vendors used please
Explain your collector compensation program.
How would you rate your current collector training program?
- excellent
- fair or average
- poor
- what training program. LOL

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How would you rate the support staff?
- above average
- average
- below average
Do you personality trait test new staff?
- yes
- no
- I do not know
Do you know the cost per seat for your office? If so what is it?

cost per seattotal company expenses divided bynumber of FT revenue producing staff (collectors)
What do you feel your orginization does very well?
What do you feel your orginization does badly?

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Please complete the form it will take about 15 minutes.

	(904) 687-1687
	Email Us

	(904) 687-1687
	Email Us