Please complete the form it will take about 15 minutes. Assessment tool for Lighthouse Consulting LLC - Copy 2 Please complete the form to receive your personal business report. The form will take about 10 minutes to complete. Step 1 of 10 10% Date* MM slash DD slash YYYY Name* First Last Company Name Title Website Email* Business PhoneWhat type of collections does your orginization do? first party third party legal How many staff do you employ? less than 20 between 20-50 between 50-100 over 100 How many staff members are task with a collection process including admin staffHow long have you been in business? less than 5 years between 5-10 years more than 10 years What collection software do you use?What is the system of record for all collections files? How many Full time IT staff do you have doing collections work? less than 2 between 2-6 over 6 How well do you feel you use the software? very well fair needs improvement badly What age is the majority of your business? pre charge off first placement second placement tertiary placement quads and out of statute Who are your three largest clients? Debt Buyer, issuer, healthcare, auto....Are they credit card, auto, commercial....?What percentage of your gross revenue do those clients equal? less than 25% between 25-40% between 40-60% over 60% How many total staff do you have that are collection staff and not support staff? 1-10 11-25 26-40 41-75 76+ How many full time employees are task with compliance? less than 2 between 2-5 between 5-8 over 8 What are the titles of these compliance staff members? Who is the CEO, Managing partner or owner? include a brief bio of this person or personsExplain your skip process during the first 21 days after placement.Include the vendors used please Explain your collector compensation program.How would you rate your current collector training program? excellent fair or average poor what training program. LOL Do you record calls? yes no Can you forecast liquidation over 12 months on a new placement? yes no sometimes Do you score files to determine the work strategy? yes no sometimes my client scores it for me Do you use a skills based strategy? yes no sometimes Do you route the most collectable files to specific staff? Do you use a dialer daily? yes no sometimes Do you assign new placements to a specific collector in the first 30 days after placement? yes all the time yes sometimes no only after debtor contact is made Do you use a pooled strategy in the first 30 days? yes no sometimes Do you assign files to a collector after 30 days? yes no sometimes How do you evaluate your staff for performance, compliance and adherence? scorecards audits side by side annual evaluation we don't How often do you evaluate for staff for compliance? daily weekly monthly semi annually How often do you evaluate for staff for performance? daily weekly monthly semi annually How do you evaluate for staff for compliance? listen to calls side by side written evaluations all the above How often do you evaluate for staff for policy adherence? daily weekly monthly semi annually Are these evaluations all written? yes no sometimes How would you rate your companies staff development programs? excellent average needs improvement poor what staff development plan. LOL When was your training last updated? within 90 days between 90-180 days between 180-365 days over a year long, long ago Do you have a domumented information security policy in place? yes no i do not know Does it include the following:1. Access Controls2. System Hardening3. Intrusion Detection/Prevention4. System logging/monitoring5. Vulnerability scanning/penetration testing?Do you have written SOPS in place for most processes? yes no in some cases SOP = standard operationg proceduresAre there policies related to physical security? yes no somewhat Are there policies related to physical security including sections on the following:1. Physical access control systems2. Physical access logging3. Access by non-employees4. Security of IT devices5. Security of physical media6. Clear desk7. Destruction of media Is there a person or a team that owns, maintains and reviews the security policy? yes no i do not know Are there any compliance procedures in place to ensure the policy is read, understood, and implemented by the staff? yes no i do not know Is staff required to acknowledge the policies at least every 12 months? yes no i do not know Are the security policies formally reviewed and signed off by management at least annually? yes no i do not know Do exceptions to the Information Security Policy require a risk assessment and acceptance from Senior Management? yes no i do not know Does Senior Management require the use of confidentiality or non-disclosure agreements with business partners, contractors, service providers and other third parties prior to sharing client Information yes no i do not know Is there a security awareness training program? yes no i do not know Is closed circuit television (CCTV) installed in areas that hold, process, or transport client Information? yes no i do not know Does an external independent company perform annual vulnerability assessments / penetration tests of the IT environment? yes no i do not know Is there a Contingency / Disaster Recovery policy or program in place? yes no i do not know Is there a process in place to ensure compliance with the legislative and regulatory requirements that impact the relationship with your clients, thier customers and / or employees? yes no i do not know How would you rate the culture of the company? excellent average needs help bad Do you use a payment website for debtors to access? yes no i do not know Do you have smart boards or dashboards for management to use? yes no i do not know Dashboards track the KPI's (key performance indicators) for the business How would you rate the support staff? above average average below average Do you personality trait test new staff? yes no I do not know Do you know the cost per seat for your office? If so what is it? cost per seattotal company expenses divided bynumber of FT revenue producing staff (collectors)What do you feel your orginization does very well?What do you feel your orginization does badly? Does your company have a dedicated CFO? yes no Does the company have a FT sales person? yes no What improvements has management identified as high priority in the next 6 months?Have you used a consultant in the last 36 months? yes no Is the company more profitable than it was 36 months ago? yes no In the last 36 months has the company increased its gross revenue? yes no In the last 36 months has the company increased its client base? yes no
