Flatten your business for success! by Phillip W Duff

Businesses are becoming more flat, meaning there are less segmented skills needed for any one job position.  Instead, a large variety of skills are required in today’s workplace.  As businesses become more flat,  the workers have to become better trained and developed.  So you ask what I mean by flat? I mean there are more companies currently operating with less regimen regarding hierarchy of employees, meaning  the CEOs are often sitting in a cubicle right next to the second day employee. This is a flat business.
Part of the problem with companies becoming more flat is that hiring has not changed.  In order to have a multi-skilled employee to fill a position, you must be looking for a multiskilled employee in your job search.  Most job descriptions do not reflect the need for the many skills that will be needed to actually complete the job. Often those skills are overlooked or not considered because they were not initially part of that job description.  But over time, as people have left and the company has downsized, the need for the multi skilled employee has increased.
To take this information and make the most of it, you must begin to rewrite all of your job descriptions and reevaluate what each employee and each position is actually doing today.
Try this.  Go to one of your best employees and ask them to write down all the things they do on a regular basis, then compare that list with the job description that you currently are using for that person’s position.  I’m sure you’ll find that your employee is completing many tasks that are outside his or her job description. When you analyze those tasks, you’ll find that the employee needs many more skills to complete the work in front of them.
So are you providing the training and development your staff needs and are you helping them to become flat enough?

Phillip W. Duff

Phillip W. Duff the Founder of Lighthouse Consulting was trained in Six Sigma while working for Bombardier Capital in 2001, and is highly successful helping organizations improve their processes using the Six Sigma methodology. Mr. Duff has consulted with numerous companies over the last 10 years and has shown the ability to enact cultural change in a company. He has also initiated programs proven to drive positive revenue growth both as an employee and a consultant. His focus is to help CEO’s with a focus on growth. His knowledge of technology and background in debt collections have combined to help companies automate processes and identify which processes provide profits. Mr. Duff has also developed a unique process of initiating cultural change as a part of developing a revenue-driven atmosphere in a variety of formats. This unique philosophy and technique are unseen to date. His substantial experience in the collection industry, Six Sigma core competency and extensive industry relationships can provide you and your team a matchless perspective into your accounts receivable business or any business strategy.

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