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Lighthouse Consulting has done business with hundreds of collection agencies and law firms over its 15+ years in business and Phillip W. Duff, the Founder of Lighthouse Consulting was an agency auditor prior to starting the consulting firm. What does this mean? Well we have seen more ARM companies operations that anyone we know in the industry. Mr. Duff has been in over 100 ARM companies and reviewed their operational process and finances. This is a wealth of knowledge that drives Mr. Duffs consulting suggestions even to this day.