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  • 4 Things I Find In My Consulting Practice In Almost Every Engagement.

    • March 10, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Compliance, Law Firms, Opinions, Technology, Training
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  • Do you want to control your companies online reputation on all the top consumer review/complaint websites?

    • January 22, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Latest Post, Marketing, Opinions, Regulations, Security, Technology, Uncategorized
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  • Is Your Payment Website going To Penalized By Google?

    • January 22, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Latest Post, Law Firms, Marketing, Opinions, Security, Technology, Uncategorized
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  • Hey Phillip, How do I become successful in the collections field? This was a recent question posed to me recently.

    • December 6, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Latest Post, Law Firms, Marketing, Opinions, Technology, Training, Uncategorized
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  • The one thing you can’t afford to do in todays environment .

    • October 3, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Opinions, Technology, Training
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  • The 3 Most Ask Questions About Agents in Jamaica

    • October 2, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Latest Post, Nearshore call Centers, Regulations, Technology, Training
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  • The ONE reason you can’t lose with a Jamaican BPO

    • September 22, 2016
    • Posted by: Phillip W. Duff
    • Categories: Nearshore call Centers, Opinions, Technology, Training, Uncategorized
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  • Where is Waldo Calling from? Near shore or Offshore. Where should you place accounts and BPO work?

    • September 1, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Latest Post, Law Firms, Nearshore call Centers, Opinions, Technology
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  • Jamacian Call Center News

    • August 23, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Compliance, Interviews, Law Firms, Marketing, Opinions, Regulations, Technology, Uncategorized
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  • “¡Me pica qué, me rasca aquí! Translated “It itches me here, but you are scratching me there.”

    • August 9, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Interviews, Law Firms, Marketing, Opinions, Security, Technology, Training
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