Owners and managers of Collection agencies are just like the collectors that work for them and in most cases they got it honestly. They just don’t listen. When I do collector training 50% of the training is listening skills I teach the collector to listen long enough to get some offer of payment. Owners and […]
About Phillip W. Duff
Phillip W. Duff the Founder of Lighthouse Consulting was trained in Six Sigma while working for Bombardier Capital in 2001, and is highly successful helping organizations improve their processes using the Six Sigma methodology. Mr. Duff has consulted with numerous companies over the last 10 years and has shown the ability to enact cultural change in a company. He has also initiated programs proven to drive positive revenue growth both as an employee and a consultant. His focus is to help CEO’s with a focus on growth. His knowledge of technology and background in debt collections have combined to help companies automate processes and identify which processes provide profits. Mr. Duff has also developed a unique process of initiating cultural change as a part of developing a revenue-driven atmosphere in a variety of formats. This unique philosophy and technique are unseen to date. His substantial experience in the collection industry, Six Sigma core competency and extensive industry relationships can provide you and your team a matchless perspective into your accounts receivable business or any business strategy.
Entries by Phillip W. Duff
Well it was the 20th conference for the debt buyers and it was well attended and was upbeat for a change. As I usually do here is my thoughts and observations firm the conference. People Well the players are changing along with the name of the association. As new debt buyers emerge the look of […]
When a business starts up it’s generally amazingly efficient, you must be as they do not have the resources and client base to survive in any other manner. Growth leads to decreased efficiency and performance. There are three principal reasons for these changes. Changes in the business environment- competition, technology and market changes all affect […]
Lighthouse Consulting aggregates your good and bad consumer reviews from over 100 websites like Facebook, BBB, Twitter, Pissed Consumer and Google so your company can easily monitor what your customers are saying about you — in real-time! You can hear every word stated about your business on Social media. Lighthouse Reputation Beacon is a service […]
Google wants the web to be traveling over a secure channel. That’s why in the future your Chrome browser will flag unencrypted websites as insecure, displaying a red “x” over a padlock in the URL bar. If your payment site is not secure your site can be labeled as non-secure by Google and this could […]
Years ago that was easy for me to answer and hard to do, now its hard to answer and even harder to do. But there is a clear path to success in 2017 in the debt collection industry its just a big wide, steep road with lots of pot holes that can swallow your whole […]
Is it like a Hurricane? Tony Beets was described as a hurricane manager by his son in the show Gold Rush on the Discovery channel in a recent episode. So what is a hurricane manager? Its a manager that likes to arrive unannounced and immediately begin to question everything that has happened that was not […]
Do you ever say this to yourself? Being the leader of a ARM company these days is a challenge and most great leaders look to others for advice. How are you getting your advice? Presidents have cabinet members, pilots have co-pilots and air traffic controllers, doctors consult other doctors and in fact most hi stress […]
Lighthouse Consulting does marketing for many vendors and providers in the ARM space. We create websites, web marketing, content creation, ghost writing for things like blogs, social media management, remarketing, set up sales campaigns and much more. If you are interested in getting your product in front of the decision makers then we are your […]
Here is a quote from Steve McQueen in the Magnificent Seven “You remind me of a guy who fell from the 10th story of a building, he was heard saying as he went by each floor. “All good so far.“ Well maybe I gave that away to easy but yes the answer is be complacent […]
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